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Milan Stamatovic,Aleksandar Jovicic,Danijela Parojcic
Pág. 141 - 155
Appointment scheduling applications (ASA) are used by service providers (hair salons, dentists, physicians), i.e. B2B customers, and service consumers (people), i.e. B2C customers. The objective is to investigate if innovation, i.e. customization may be ...
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