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Rapheal Ojelabi, Opeyemi Oyeyipo, Adedeji Afolabi and Lekan Amusan
Client relationship management (CRM) has become a subject matter of interest to both academics and business practitioners. This is because it reflects the need to manage successful and profitable client relationships for organizations. Construction organ...
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Jeremy St. John, Carl S. Guynes Guynes, Richard Vedder
Partnership or strategic partnership is a label attributed to client-vendor relationships characterized as highly involved. This high involvement or collaboration is considered a partnership quality. This study uses the social exchange theory to examine ...
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Helen Richardson,Beverley Hope
This study reports the role of information system and technology (IST) in supporting case management at the Accident Compensation Corporation (ACC) of New Zealand. Case management is a managerial approach that seeks to gain improved business performance...
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