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Lilies Prihantini
Pág. 9
This conceptual paper explores the impact of service-related attributes on customer satisfaction in Indonesian family dining establishments in Jakarta. This study is based on the SERVQUAL model, and a quantitative approach will be adopted using SmartPLS ...
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Julieta Cabrera-Segura, María Jesús Pastor-Llorca
Pág. 34
El presente estudio se ha basado en el hecho de que es necesario transferir e incorporar el conocimiento generado a productos y servicios que contribuyan a resolver las problemáticas existentes de la sociedad actual. Por ello, en la práctica se han cread...
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Ana Jovicic Vukovic, Jelena Damnjanovic, Nata?a Papic-Blagojevic
Pág. 21 - 30
Research Question: The paper will investigate the service quality of the higher education provided by the higher schools of vocational studies using SERVQUAL methodology. Motivation: The paper will show the characteristics of higher education of vo...
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Thao-Trang Huynh-Cam, Venkateswarlu Nalluri, Long-Sheng Chen and Yi-Yi Yang
Traditional data-driven feature selection techniques for extracting important attributes are often based on the assumption of maximizing the overall classification accuracy. However, the selected attributes are not always meaningful for practical problem...
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Padmalini Singh,Ranjith PV,Nuramalin Fathihah,Daisy Mui Hung Kee,Nuralina Nuralina,Nurdiyanah Nurdiyanah,Nursyahirah Nursyahirah
Pág. 102 - 114
With the rapid growth of the hypermarket industry in Malaysia, it is hard to investigate customers' preferences towards a particular hypermarket. Increasing competition is shrinking the customer base further. Tesco Hypermarket has been one of the leading...
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Sandra Cano, Victor Peñeñory, César A. Collazos and Sergio Albiol-Pérez
Tangible User Interfaces (TUIs) are a new, non-traditional way to interact with digital information using a physical environment. Therefore, TUIs connect a physical set of objects that can be explored and manipulated. TUI can be interconnected over the I...
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Tamara Rajic, Isidora Milo?evic, Ana Rakic
Pág. 77 - 87
Research question: This study aims to investigate the determinants of customer loyalty in a European emerging economy?s health care setting. Motivation: In spite of a rising research interest in the determinants of patients? loyalty over previous years, ...
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Gerardo Saelzer, Augustine Yaw Asuah, Jilan Hosni, Antonio Ruiz-Tagle
Pág. 88 - 107
Los sitios históricos declarados como Zonas Típicas (ZTs) en el sur de Chile están sujetos a conflictos en la planificación urbana y conservación, lo que plantea desafíos en la restauración y desarrollo del patrimonio. La relevancia atribuida al manejo d...
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Nanang Wahyudin
Pág. 233 - 242
This study aims to analyze the quality of services available at the health center of Mranggen in order to formulate a strategy to improve the quality of health services of Puskesmas by analyzing the importance and level of performance in six dimensions o...
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Mr Yusuf
Pág. 161 - 177
This study aims to analyze the influence of the quality of academic service to the satisfaction student regional office of Universitas Terbuka (UPBJJ-UT) Pangkalpinang. The research method used is survey method. Type of research that is verification and ...
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