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Yongyao Jiang and Chaowei Yang
With recent advancements, large language models (LLMs) such as ChatGPT and Bard have shown the potential to disrupt many industries, from customer service to healthcare. Traditionally, humans interact with geospatial data through software (e.g., ArcGIS 1...
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Marian Pompiliu Cristescu, Dumitru Alexandru Mara, Lia Cornelia Culda, Raluca Andreea Neri?anu, Adela Bâra and Simona-Vasilica Oprea
This study explores the potential of data science software solutions like Customer Relationship Management Software (CRM) for increasing the revenue generation of businesses. We focused on those businesses in the accommodation and food service sector acr...
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Hassan H. H. Aldboush and Marah Ferdous
This research paper explores the ethical considerations in using financial technology (fintech), focusing on big data, artificial intelligence (AI), and privacy. Using a systematic literature-review methodology, the study identifies ethical and privacy i...
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Havana Rika, Itzhak Aviv and Roye Weitzfeld
In information systems research, the advantages of Customer Experience (CX) and its contribution to organizations are largely recognized. The CX analytics evaluate how customers perceive products, ranging from their functional usage to their cognitive st...
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Ashish Bagwari, Anurag Sinha, N. K. Singh, Namit Garg and Jyotshana Kanti
Business-based decision support systems have been proposed for a few decades in the e-commerce and textile industries. However, these Decision Support Systems (DSS) have not been so productive in terms of business decision delivery. In our proposed model...
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Shuo-Fang Liu, Yao-Jen Fan, Ding-Bang Luh and Pei-Shan Teng
Industry 4.0 can enhance the operational efficiency of the supply chain, but the current research mainly focuses on analytics and smart things. Many companies integrate their organizations more closely with data by adopting Industry 4.0, but this study f...
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Latifah Almuqren, Fatma S. Alrayes and Alexandra I. Cristea
With the rising growth of the telecommunication industry, the customer churn problem has grown in significance as well. One of the most critical challenges in the data and voice telecommunication service industry is retaining customers, thus reducing cus...
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Maghsoud Morshedi and Josef Noll
Video conferencing services based on web real-time communication (WebRTC) protocol are growing in popularity among Internet users as multi-platform solutions enabling interactive communication from anywhere, especially during this pandemic era. Meanwhile...
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Nelito Calixto and João Ferreira
Performance Evaluation is a process that occurs multiple times per year on a company. During this process, the manager and the salesperson evaluate how the salesperson performed on numerous Key Performance Indicators (KPIs). To prepare the evaluation mee...
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Vivian Sultan and Brian Hilton
The U.S. electric-power infrastructure urgently needs renovation. Recent major power outages in California, New York, Texas, and Florida have highlighted U.S. electric-power unreliability. The media have discussed the U.S. aging power infrastructure and ...
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