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Siyuan Cheng, Didi Yin, Zhuoyan Hou, Zihao Shi, Dongyu Wang and Qiang Fu
Intelligent customer service system is timely, efficient, and accurate, which is more and more popular in grid electric power companies, and the amount of customer consultation is increasing day by day. It is infeasible for human customer service to answ...
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Hamza Reffad and Adel Alti
Regarding enterprise service management, optimizing business processes must achieve a balance between several service quality factors such as speed, flexibility, and cost. Recent advances in industrial wireless technology and the Internet of Things (IoT)...
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Ikram Karabila, Nossayba Darraz, Anas El-Ansari, Nabil Alami and Mostafa El Mallahi
Recommendation systems (RSs) are widely used in e-commerce to improve conversion rates by aligning product offerings with customer preferences and interests. While traditional RSs rely solely on numerical ratings to generate recommendations, these rating...
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Roberto Suson, Donna Marie Rivero, Alma Arnejo, Nadine May Atibing, Joerabell Lourdes Aro, Angelo Burdeos, Kafferine Yamagishi and Lanndon Ocampo
The impact of service disruptions to critical utility services due to natural disasters is evident during delays in emergency responses and humanitarian relief, especially for urban populations with highly interdependent infrastructures. Aside from healt...
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Takayuki Hoshino, Rentaro Yoshioka, Yukihide Kohira and Shingo Tetsuka
CPS (Cyber Physical Systems) is an approach often adopted for improving real-world activities by utilizing data. It also can be used to improve customer experiences in service applications by analyzing customer behavior, captured by sensing devices and b...
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Shuo-Fang Liu, Yao-Jen Fan, Ding-Bang Luh and Pei-Shan Teng
Industry 4.0 can enhance the operational efficiency of the supply chain, but the current research mainly focuses on analytics and smart things. Many companies integrate their organizations more closely with data by adopting Industry 4.0, but this study f...
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Nadia Fava, Valentina Rosa Laganà and Agata Nicolosi
The pandemic has accelerated the search for innovative product/process/service solutions in city markets as well as the search for ?open innovation challenges? more in line with current needs. The aim of the research is to understand the adaptation mecha...
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Bozena Gajdzik
The aim of the article is to present the author?s concept of steel market enterprises? maturity for functioning in Industry 4.0. The model is based on the assessment of key technologies or pillars of the new industrial concept. The proposed assessment in...
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Christian Truden, Kerstin Maier, Anna Jellen and Philipp Hungerländer
The steadily growing popularity of grocery home-delivery services is most likely based on the convenience experienced by its customers. However, the perishable nature of the products imposes certain requirements during the delivery process. The customer ...
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Laila Esheiba, Amal Elgammal, Iman M. A. Helal and Mohamed E. El-Sharkawi
Manufacturers today compete to offer not only products, but products accompanied by services, which are referred to as product-service systems (PSSs). PSS mass customization is defined as the production of products and services to meet the needs of indiv...
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