|
|
|
|
|
Evon M. Abu-Taieh, Issam AlHadid, Sabah Abu-Tayeh, Ra?ed Masa?deh, Rami S. Alkhawaldeh, Sufian Khwaldeh and Ala?aldin Alrowwad
Mobile banking is a service provided by a bank that allows full remote control of customers? financial data and transactions with a variety of options to serve their needs. With m-banking, the banks can cut down on operational costs whilst maintaining cl...
ver más
|
|
|
|
|
|
|
|
|
|
|
Laila Esheiba, Amal Elgammal, Iman M. A. Helal and Mohamed E. El-Sharkawi
Manufacturers today compete to offer not only products, but products accompanied by services, which are referred to as product-service systems (PSSs). PSS mass customization is defined as the production of products and services to meet the needs of indiv...
ver más
|
|
|
|
|
|
|
|
|
|
|
DEBEBE ALEMU KEBEDE, WADAJO WAMI BEGNA
Pág. Page:29 - 38Abstract
|
|
|
|
|
|
|
|
|
|
|
David Prott,Martin Ebner
Pág. pp. 101 - 118
Obtaining customer opinions and customer wishes is increasingly becoming an important part of any entrepreneurial activity for determining customer satisfaction and, subsequently, optimizing products and services as well as strengthen customer loyalty. I...
ver más
|
|
|
|
|
|
|
|
|
|
|
Babar Nawaz Abbasi,Muhammad Umer,Ali Sohail,Jingjin Tang,Ihsan Ullah,Hifza Abbasi
Pág. 1 - 8
The major purpose of the research paper is to measure the quality of service offered by private banks operating in Pakistan. Moreover, it tries to investigate the relationship between service quality, customer satisfaction and loyalty. In order for a ban...
ver más
|
|
|
|
|
|
|
|
|
|
|
Anvarjon Tursunov, Soonil Kwon and Hee-Suk Pang
Emotion recognition from human speech is currently being used in a variety of different domains: in call centers, for analysis of customer?s satisfaction from services, in healthcare, monitoring stress or pain degree of patients in order to detect in an ...
ver más
|
|
|
|
|
|
|
|
|
|
|
Guoying Lin, Yuyao Yang, Feng Pan, Sijian Zhang, Fen Wang and Shuai Fan
With the development of techniques, such as the Internet of Things (IoT) and edge computing, home energy management systems (HEMS) have been widely implemented to improve the electric energy efficiency of customers. In order to automatically optimize ele...
ver más
|
|
|
|
|
|
|
|
|
|
|
Army Justitia,Rini Semiati,Nadhila Ramadhini Ayuvinda
Pág. 85 - 92
Background: High number of complaints that have been filed about the performance of online taxi services has prompted research on customer satisfaction factor analysis. Substantial research has addressed customer satisfaction factors in online taxi servi...
ver más
|
|
|
|
|
|
|
|
|
|
|
Yakup AKGÜL, Hadi RUBACI
Pág. 239 - 248
Although there are many implications regarding customer experience, retention, loyalty etc. the comprehensive approach for digital customer engagement still needs more attention. Digital platforms leave customer alone with his or her community without ba...
ver más
|
|
|
|
|
|
|
|
|
|
|
Anne Wairimu Mwangi, Ndung'u Kabare, Kenneth Wanjau
Pág. 44 - 57
In today?s competitive retail market, as service quality improves, the customer?s expectation and lateral demand on service level is increased from time to time. Dairy milk processing firms in Kenya are struggling to get it right in providing service qua...
ver más
|
|
|
|
|
|