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Xiaoqun Wang, Xihui Chen and Zhouyi Gu
Grasping the concerns of customers is paramount, serving as a foundation for both attracting and retaining a loyal customer base. While customer satisfaction has been extensively explored across diverse industries, there remains a dearth of insights into...
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Achini Adikari, Su Nguyen, Rashmika Nawaratne, Daswin De Silva and Damminda Alahakoon
The proliferation of online hotel review platforms has prompted decision-makers in the hospitality sector to acknowledge the significance of extracting valuable information from this vast source. While contemporary research has primarily focused on extra...
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Mahammad Khalid Shaik Vadla, Mahima Agumbe Suresh and Vimal K. Viswanathan
Understanding customer emotions and preferences is paramount for success in the dynamic product design landscape. This paper presents a study to develop a prediction pipeline to detect the aspect and perform sentiment analysis on review data. The pre-tra...
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Róbert Lakatos, Gergo Bogacsovics, Balázs Harangi, István Lakatos, Attila Tiba, János Tóth, Marianna Szabó and András Hajdu
The efficiency of natural language processing has improved dramatically with the advent of machine learning models, particularly neural network-based solutions. However, some tasks are still challenging, especially when considering specific domains. This...
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Audrone Janaviciute, Agnius Liutkevicius, Gedas Dabu?inskas and Nerijus Morkevicius
Online shopping has become a common and popular form of shopping, so online attackers try to extract money from customers by creating online shops whose purpose is to compel the buyer to disclose credit card details or to pay money for goods that are nev...
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Fariha Imam, Petr Musilek and Marek Z. Reformat
Due to aging infrastructure, technical issues, increased demand, and environmental developments, the reliability of power systems is of paramount importance. Utility companies aim to provide uninterrupted and efficient power supply to their customers. To...
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Dimitris Mpouziotas, Jeries Besharat, Ioannis G. Tsoulos and Chrysostomos Stylios
AliAmvra is a project developed to explore and promote high-quality catches of the Amvrakikos Gulf (GP) to Artas? wider regions. In addition, this project aimed to implement an integrated plan of action to form a business identity with high added value a...
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Fahad M. Alotaibi
Machine learning frameworks categorizing customer reviews on online products have significantly improved sales and product quality for major manufacturers. Manually scrutinizing extensive customer reviews is imprecise and time-consuming. Current product ...
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Qingyan Zhou, Hao Li, Youhua Zhang and Junhong Zheng
Traditional product evaluation research is to collect data through questionnaires or interviews to optimize product design, but the whole process takes a long time to deploy and cannot fully reflect the market situation. Aiming at this problem, we propos...
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Aman Ullah, Khairullah Khan, Aurangzeb Khan and Shoukat Ullah
The trend of E-commerce and online shopping is increasing rapidly. However, it is difficult to know about the quality of items from pictures and videos available on the online stores. Therefore, online stores and independent products reviews sites share ...
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