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Galina Ilieva, Tania Yankova, Margarita Ruseva, Yulia Dzhabarova, Veselina Zhekova, Stanislava Klisarova-Belcheva, Tanya Mollova and Angel Dimitrov
The objective of this study is to investigate and determine factors influencing user perception and acceptance of electronic government services in the context of technological advancements. The research focuses on classifying the main features of e-admi...
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Fariha Imam, Petr Musilek and Marek Z. Reformat
Due to aging infrastructure, technical issues, increased demand, and environmental developments, the reliability of power systems is of paramount importance. Utility companies aim to provide uninterrupted and efficient power supply to their customers. To...
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Martin Balá?, Kristína Kováciková, Juraj Vaculík and Martina Kováciková
The goal of this paper is to propose a smart airport solution, which is customer-oriented and suitable for an airport at the beginning of the process of digitization. Such a solution is represented by a mobile application, which allows the airport to pro...
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Miguel-Ángel García-Madurga and Ana-Julia Grilló-Méndez
This study aims to comprehensively synthesize existing literature on AI in tourism, highlighting key themes, strengths, and limitations, and illuminating pathways for future research, including the identification of emerging areas within this context. AI...
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Raquel Fernandes, Bruno Barbosa Sousa, Manuel Fonseca and José Oliveira
Human capital is considered the most important resource in any organization. However, most companies are concerned with external customer satisfaction, without devoting much attention to the satisfaction of their employees. Indisputably, employee satisfa...
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Stenly Jacobus Ferdinandus,(Pattimura UniversityIndonesia)Reniati Reniati,(Universitas Bangka BelitungIndonesia)Hillary Theophani Parera,(Pattimura UniversityIndonesia)
Pág. 270 - 281
The balanced scorecard is a strategy implemented by the company in improving the overall performance of the company, which is not only seen from a financial perspective but also non-financial ones such as; customer perspective, internal business process ...
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Bagus Setya Rintyarna, Heri Kuswanto, Riyanarto Sarno, Emy Kholifah Rachmaningsih, Fika Hastarita Rachman, Wiwik Suharso and Triawan Adi Cahyanto
Internet service providers (ISPs) conduct their business by providing Internet access features to their customers. The COVID-19 pandemic has shifted most activity being performed remotely using an Internet connection. As a result, the demand for Internet...
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Charl Maree and Christian W. Omlin
Personalisation of products and services is fast becoming the driver of success in banking and commerce. Machine learning holds the promise of gaining a deeper understanding of and tailoring to customers? needs and preferences. Whereas traditional soluti...
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Pejman Goudarzi, Mehdi Hosseinpour, Roham Goudarzi and Jaime Lloret
Cloud computing leads to efficient resource allocation for network users. In order to achieve efficient allocation, many research activities have been conducted so far. Some researchers focus on classical optimisation theory techniques (such as multi-obj...
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Mochamad Nurhadi,Tatik Suryani,Abu Amar Fauzi
Pág. 273 - 287
Nowadays, it becomes intriguing to observe the use of websites and social media by SMEs to market their products, especially in terms of seeing customer behavior. Some previous research found the effect of social media on attitude and consumer behaviors ...
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