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Leandro Duarte Pereira, Pedro Paulo Balestrassi, Vinicius de Carvalho Paes, Anderson Paulo de Paiva, Rogério Santana Peruchi, Ronã Rinston Amauri Mendes
Pág. e46073
The Information and Communication Technology (ICT) becomes a critical area to business success; organizations need to adopt additional measures to ensure the availability of their services. However, such services are often not planned, analyzed and monit...
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