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Norazlina Abd. Wahab,Zairy Zainol,Mahyuddin Abu Bakar,Ahmad Zubir Ibrahim,Norida Minhaj
Pág. 249 - 258
The aim of this paper is to examine service quality of zakat institutions in Malaysia using an enhanced model appropriate for zakat institution. We use a new and enhanced model (combination of SERVQUAL and CARTER) to examine the extent of service quality...
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