Inicio  /  QUALITY PROGRESS  /  Vol: 33 Núm: 2 Par: 0 (2000)  /  Artículo
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Features - Quality for the Long Haul - PERFORMANCE MEASUREMENT - Killing Quality With Kindness - Quality happens when leaders consistently enforce and reward high standards. The author uses examples to show why leaders sometimes back down and what the con

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Susan Hake    

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