Resumen
Electronic business of healthcare organizations is specific technological innovation when it comes to providing adequate health care services. The process of providing health care services in this case is supported by electronic health record, which is an integral part of health information systems. Monitoring of the health services providing process using tools of electronic health (e-health) in this paper, will be based on the software for graphical modeling, which will target key activities, participants and the variables of the process, and make its mapping. This is because the analysis of the electronic business processes of healthcare organizations reveal activities that can be cost-optimized for more efficient delivery of health services and faster response on the patient's condition. In this work process analysis was conducted on the case of health information system Heliant Health, which is used in most public medical institutions of the Republic of Serbia.