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ARTÍCULO
TITULO

The application of the balanced scorecard (BSC) in the higher education setting of a Polish university

Michal Pietrzak    
Joanna Paliszkiewicz    
Bogdan Klepacki    

Resumen

The increased competition both in the public and private sector has caused growing interest in quality improvement, designing, and implementing organizational performance measurement systems. Academic organizations also recognized the need for implementing such systems, for example, some recent works in organizational performance in higher education make use of Kaplan and Norton?s Balanced Scorecard (BSC) to translate the characteristic strategic goals (e.g. research and teaching excellence) into performance measures. Currently, continuous quality improvement of organizational performance is required. In this paper BSC as performance measurement and strategic management system was described. Our research emphasized using BSC in higher education. The BSC model applied to a public university and the information system (IS) dedicated to supporting monitoring strategy. The proposition of future research is written in conclusion

PÁGINAS
pp. 151 - 164

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