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Inicio  /  OPERATIONS RESEARCH  /  Vol: 52 Núm: 2 Par: 0 (2004)  /  Artículo
ARTÍCULO
TITULO

On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design

Armony    
M. Maglaras    
C.    

Resumen

No disponible

PÁGINAS
pp. 271 - 292

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