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Fahad M. Alotaibi
Machine learning frameworks categorizing customer reviews on online products have significantly improved sales and product quality for major manufacturers. Manually scrutinizing extensive customer reviews is imprecise and time-consuming. Current product ...
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Ganjar Alfian, Muhammad Qois Huzyan Octava, Farhan Mufti Hilmy, Rachma Aurya Nurhaliza, Yuris Mulya Saputra, Divi Galih Prasetyo Putri, Firma Syahrian, Norma Latif Fitriyani, Fransiskus Tatas Dwi Atmaji, Umar Farooq, Dat Tien Nguyen and Muhammad Syafrudin
Analyzing customer shopping habits in physical stores is crucial for enhancing the retailer?customer relationship and increasing business revenue. However, it can be challenging to gather data on customer browsing activities in physical stores as compare...
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Huafeng Quan, Shaobo Li, Changchang Zeng, Hongjing Wei and Jianjun Hu
As living standards improve, modern products need to meet increasingly diversified and personalized user requirements. Traditional product design methods fall short due to their strong subjectivity, limited survey scope, lack of real-time data, and poor ...
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Majed A. Alshamari
Social media has become common as a means to convey opinions and express the extent of satisfaction and dissatisfaction with a service or product. In the Kingdom of Saudi Arabia specifically, most social media users share positive and negative opinions a...
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Dimitris Mourtzis and Nikos Balkamos
In the era of digital transformation, industry is facing multiple challenges due to the need for implementation of the Industry 4.0 standards, as well as the volatility of customer demands. The latter has created the need for the design and operation of ...
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