Inicio  /  OPERATIONS RESEARCH  /  Vol: 59 Núm: 6 Par: 0 (2011)  /  Artículo
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TITULO

¿We Will Be Right with You¿: Managing Customer Expectations with Vague Promises and Cheap Talk

Gad Allon    
Achal Bassamboo    
and Itai Gurvich    

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