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Jorge Culebro Moreno,Benjamin Mendez Bahena,Pablo Cruz
Pág. 47 - 65
The present article analyzes actions carried out by different organizations of the Mexican public health sector to manage the crisis caused by an earthquake in Mexico City. The investigation is focused on the way in which coordination and regulation inst...
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Katerina Kantorová and Pavel Bachmann
Social customer relationship management (SCRM) is a new philosophy influencing the relationship between customer and organization where the customer gets the opportunity to control the relationship through social media. This paper aims to identify (a) th...
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Rafael Robina Ramírez and Luis A. Sañudo-Fontaneda
Since 1996, the South African government has undertaken a considerable project to fulfil the proclaimed right of citizens to access sufficient water and sanitation (Government of South Africa, 1996) through traditional water management and water governan...
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Maria Matos Silva and João Pedro Costa
Urban public space is extraordinarily adaptable under a pattern of relatively stable changes. However, when facing unprecedented and potentially extreme climatic changes, public spaces may not have the same adaptation capacity. In this context, planned a...
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Elspeth McKay
Information systems (IS) research is found in many diverse communities. This paper explores the human-dimension of human-computer interaction (HCI) to present IS-design practice in the light of courseware development. Assumptions are made that online cou...
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