Inicio  /  MANAGEMENT SCIENCE  /  Vol: 54 Núm: 2 Par: 0 (2008)  /  Artículo
ARTÍCULO
TITULO

The Impact of Simulation Training on Call Center Agent Performance: A Field-Based Investigation

Nagesh N. Murthy    
Goutam N. Challagalla    
Leslie H. Vincent    
and Tasadduq A. Shervani    

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