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Veronica Rasmi Febrianty Siahaan, Ari Budi Kristanto
Pág. 1348 - 1361
The COVID-19 pandemic has an impact on society, companies and countries. This causes a decrease in the market?s purchasing power, and brings risk to the businesses? sustainability. The purposes of this research are to examine whether the impact COVID-19 ...
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Sherly Pinatik
Pág. 55 - 67
The duty of auditor is examining and providing an opinion on the fairness of the financial statements of a business entity based on determining standards. Based on the foregoing, the auditor must maintain audit quality. This study aims to analyze the eff...
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Renier Steyn,Gideon de Bruin
AbstractPurpose: The aim of this study was to go beyond measurement invariance and assess whether innovation and its antecedents relate to each other in the same way for men as for women when using measurement invariant instruments.Design/methodology/app...
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Tamara Rajic, Isidora Milo?evic, Ana Rakic
Pág. 77 - 87
Research question: This study aims to investigate the determinants of customer loyalty in a European emerging economy?s health care setting. Motivation: In spite of a rising research interest in the determinants of patients? loyalty over previous years, ...
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Lucie Sperkova
Customer experience (CX) focuses on customer feedback. CX is a holistic construct which contains different perceptual elements such as satisfaction and loyalty, but also emotions or personality. Customers share their opinions, which contain these element...
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