Resumen
The author considers questions of management by human resources as one of the primary functions of management in the banking sphere. It is specified that the basis of the management concept of the personnel structure of an organisation is the increasing role of workers, knowledge of their motivational installations, ability of their organisation and direction according to the tasks which the organisation faces. A block diagram of an operational office, which is the lowest link of any credit organisation, is provided and analysed. Categories of employees working in a credit organisation, with the description of their primary functions are presented. The article also contains illustrative material in the form of the following schemes and charts: a general scheme of a credit organization, a volume chart of a ratio of professional categories in the conditions of activity specialization in one of regional offices, flat charts of the age structure of the personnel of credit organizations of the Russian Federation and a percentage ratio of workers with higher education. Finally, the author presents formation of perspective directions of highly skilled personnel potential for ensuring the guaranteed achievement of positive results.