Resumen
RCM is a methodology through which are described the details of identification and clustering (classification) the outlets, and the customers who visit them. Classification is based on variouscriteria, which concern both the seller and the buyer. The information resulted from classification makes possible the clustering of different locations which help improve planningand resource allocation, organize the activities and evaluation decisions. This article?s purpose is to provide clear information as regards: outletsr classification methodology, the importanceof implementation, basic information vs. value-added information, data accuracy and maintainance of information The role of this methodology is to provide clear methods for classification and grouping the locations, based on the identification of clients and retailers.values/ similar needs.