ARTÍCULO
TITULO

When Public Services Contracts are Poorly Managed: An Analysis of Malawi?s Service Level Agreements

Richard Tambulasi    

Resumen

This paper contributes to the debate about the understanding of contextual factors in contracting out public services in developing countries. It argues that contractual rela-tionships that the Ministry of Health enters with faith-based health service providers in Malawi are not effective due to poor design, implementation and management ar-rangements. As a result the contracts have become more mechanisms for quantitative increase and access to services rather than tools for ensuring quality and accountability in service delivery. Although the arrangement contributes to the increased access to health services, it is not cost-effective and the quality of services in church health facili-ties remains low, because the process is filled with management and governance chal-lenges. Meanwhile, the Ministry of Health is often accused of delaying payments to the church health service providers thereby sustaining the efficiency and accountability malaise.

 Artículos similares

       
 
Jane E. Workman and Seung-Hee Lee    
This study?s purposes were to examine how selected demographic variables affect frequency of use of precautionary measures when shopping for clothing in retail stores; and how uncertainty avoidance/ambiguity intolerance and fashion innovativeness affect ... ver más

 
Sumalee Ngeoywijit, Tawamin Kruasom, KiengKwan Ugsornwongand, Rapeepan Pitakaso, Worapot Sirirak, Natthapong Nanthasamroeng, Thachada Kotmongkol, Thanatkij Srichok, Surajet Khonjun and Chutchai Kaewta    
One of the industries with the fastest growth rates worldwide, and notably in Thailand, is medical tourism. With connections to Cambodia and Laos, Ubon Ratchathani is located in lower northeastern Thailand, close to Vietnam and Myanmar. Therefore, there ... ver más

 
Alejandro Hortal    
Although vaccines are considered an efficient public health tool by medical experts, in different countries, people?s confidence in them has been decreasing. COVID-19 has elevated medical scientists? and practitioners? social reputation, and it may have ... ver más

 
Takaharu ISHII     Pág. 54 - 80
Using the model, this study makes eight policy recommendations for creating a new postwar deterrent world order when the warring parties are authoritarian dictatorships with veto power and nuclear powers. First, as long as the ceasefire condition is the ... ver más

 
Sihar Tambun,(Universitas 17 Agustus 1945 JakartaIndonesia)Ani Haryati,(Universitas 17 Agustus 1945 JakartaIndonesia)     Pág. 74 - 86
AbstractThe purpose of this study was to examine the direct effect of public service satisfaction, trust in the government and perceptions of corruption on tax morale, the direct effect of tax morale on tax awareness. As well as testing the effect of the... ver más