Inicio  /  QUALITY PROGRESS  /  Vol: 39 Núm: 2 Par: 0 (2006)  /  Artículo
ARTÍCULO
TITULO

Your Customers Are Talking, But Are You Listening? Organizations that don''t train employees to listen for and take action on the voice of the customer open the door to competitors

Westcott    
Russ    

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