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Hendry - Pratama,Johanes Fernandes Andry
Pág. 81 - 85
PT. Walepay Finansial Teknologi (Walepay) is a Financial Technology Company. In this company, the author wants to know how good Walepay implemented IT Governance. With COBIT 4.1 and Balanced Scorecard, the author will measure the maturity level. The auth...
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Katerina Kantorová and Pavel Bachmann
Social customer relationship management (SCRM) is a new philosophy influencing the relationship between customer and organization where the customer gets the opportunity to control the relationship through social media. This paper aims to identify (a) th...
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Yuliia Parfenenko
Pág. 69 - 74
To manage centralized heat supply on the consumer side, it is necessary to implement an energy management system as an instrument for reducing the consumption of energy by using energy resources efficiently. The implementation of the energy management sy...
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Amine Aziza,Mourad Oubrich,Klaus Solberg Søilen
Today?s mobile phone sector is marked by intensified competition and strong market penetration. In this environment, the carriers offer their customers a wide variety of services that are quite similar from one operator to another. These customers are al...
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Shruti Anand
Customer engagement is a key to the success of organized retail. Now-a-days, retailers engage their customers by luring them with various facilities. It is through customer engagement that they are able to provide a long lasting experience to customers. ...
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