Inicio  /  QUALITY PROGRESS  /  Vol: 34 Núm: 6 Par: 0 (2001)  /  Artículo
ARTÍCULO
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Features - The Lean, Mean New Economy - Saving the Internet Survivors - An excerpt from The Best on Quality, Vol. 12, shows a customer service strategy must permeate all parts of e-business.

Sinha    
Madhav N    

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