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Roberto Suson, Donna Marie Rivero, Alma Arnejo, Nadine May Atibing, Joerabell Lourdes Aro, Angelo Burdeos, Kafferine Yamagishi and Lanndon Ocampo
The impact of service disruptions to critical utility services due to natural disasters is evident during delays in emergency responses and humanitarian relief, especially for urban populations with highly interdependent infrastructures. Aside from healt...
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Siyuan Cheng, Didi Yin, Zhuoyan Hou, Zihao Shi, Dongyu Wang and Qiang Fu
Intelligent customer service system is timely, efficient, and accurate, which is more and more popular in grid electric power companies, and the amount of customer consultation is increasing day by day. It is infeasible for human customer service to answ...
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Chun-Rui Wang, Liang-Min Huang, Jia-Yue Yu, Jian-Di Cai and Ta-Jen Chu
Tourist satisfaction is an important reference in destination management decisions, but on-site validation is often lacking. By exploring the relationship between the current situation of recreational fishery and tourism satisfaction evaluation, we can a...
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Hamza Reffad and Adel Alti
Regarding enterprise service management, optimizing business processes must achieve a balance between several service quality factors such as speed, flexibility, and cost. Recent advances in industrial wireless technology and the Internet of Things (IoT)...
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Gabriele Papadia, Massimo Pacella, Massimiliano Perrone and Vincenzo Giliberti
The paper deals with the analysis of conversation transcriptions between customers and agents in a call center of a customer care service. The objective is to support the analysis of text transcription of human-to-human conversations, to obtain reports o...
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