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JOURNAL OF MARKETING
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Vol: 76 Núm: 5 Par: 0 (2012)
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Artículo
ARTÍCULO
TITULO
Process and Outcome Interdependency in Frontline Service Encounters
Zhenfeng Ma & Laurette Dubé
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pp. 0 - 0
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Volumen: 76 Número: 5 Parte: 0 (2012)
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