Acceso al sitio web del Consejo de Políticas de Infraestructura

   
Redirigiendo al acceso original de articulo en 19 segundos...
Inicio  /  JOURNAL OF MARKETING  /  Vol: 76 Núm: 6 Par: 0 (2012)  /  Artículo
ARTÍCULO
TITULO

Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior?

Jeroen Schepers    
Tomas Falk    
Ko de Ruyter    
Ad de Jong    
Maik Hammerschmidt    

Resumen

No disponible

PÁGINAS
pp. 1 - 20
MATERIAS
ADMINISTRACIÓN

 Artículos similares

       
 
Brian D. Fitzpatrick, Quang Quoc Anh Nguyen, Zafer Cayan    
This paper aims to achieve three main objectives. First, it aims to assess the current general public perception regarding the financial services industry and states reasons for a client orientation business model. Second, it will discuss ways to make us... ver más

 
Shelly A. Daly, Tsogt Ganbold    
A businessman teaches himself the fundamentals of business and marketing in order to expand beyond the region of his Mongolian home.He must work through the meaning of supply and demand and customer-orientation which are foreign concepts to him.Letting g... ver más