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Vol: 54 Núm: 2 Par: 0 (2008)
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Artículo
ARTÍCULO
TITULO
The Impact of Simulation Training on Call Center Agent Performance: A Field-Based Investigation
Nagesh N. Murthy
Goutam N. Challagalla
Leslie H. Vincent
and Tasadduq A. Shervani
Resumen
No disponible
PÁGINAS
pp. 384 - 399
NÚMERO
Volumen: 54 Número: 2 Parte: 0 (2008)
MATERIAS
ADMINISTRACIÓN
REVISTAS SIMILARES
Management
INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY
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