Acceso al sitio web del Consejo de Políticas de Infraestructura

   
Redirigiendo al acceso original de articulo en 17 segundos...
Inicio  /  JOURNAL OF MARKETING  /  Vol: 66 Núm: 4 Par: 0 (2002)  /  Artículo
ARTÍCULO
TITULO

A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts

Maxham    
JG - Netemeyer    
RG    

Resumen

No disponible

PÁGINAS
pp. 57 - 71
MATERIAS
ADMINISTRACIÓN

 Artículos similares

       
 
L. Suganthi    
AbstractPurpose: Corporate social responsibility (CSR) when integrated with the business model resulted in the holistic development of the organisation and the community. Many firms have found that CSR initiatives have a positive influence on performance... ver más

 
Douglas Filenga     Pág. 1724 - 1734

 
Linda Höglund and Maria Mårtensson    
In this paper, we study how entrepreneurial and strategic processes develop in a public-sector organisation through a theoretical lens of Strategic Entrepreneurship (SE). Previous literature on SE practices identified a number of organisational aspects?s... ver más

 
Rodrigo Ribeiro Oliveira,Renata Schirrmeister,Fernando Nascimento Zatta,Rodrigo Randow Freitas,Wellington Gonçalves     Pág. 1556 - 1571

 
Muhammad S Ahmed     Pág. 3193 - 3206
The study acts as a pilot research to investigate the influence of organizations internal dynamics on PMM assessment levels and to outline a methodology that can help us to quantify it. It aims to analyze the influence of organizations internal dynamics ... ver más