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ARTÍCULO
TITULO

Improved Customer Service Using RFID Technology

Patrick Jaska    
Don Bosco Adarsh Johnson    
Jithender Nalla    
Nandikonda Vinod Kumar Reddy    
Raghavender Tadisina    

Resumen

Customer service is an important aspect of the service supply chain. Radio frequency identification (RFID) can be used to improve customer service in the service supply chain.  This paper examines the use of RFID in the service supply chain by examining case studies and illustrating RFID usage with respect to both internal and external customer service.

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