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Inicio  /  OPERATIONS RESEARCH  /  Vol: 57 Núm: 4 Par: 0 (2009)  /  Artículo
ARTÍCULO
TITULO

Index Policies for the Admission Control and Routing of Impatient Customers to Heterogeneous Service Stations

. D. Glazebrook    
C. Kirkbride    
and J. Ouenniche    

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