Resumen
The operating environment of power grid enterprises is complex with a range of monitoring indicators. To grasp the overall operational status in time and find the key affecting factors, Balanced Scorecard Card (BSC), Interpretive Structural Model (ISM), Principal component analysis (PCA) should be applied. This paper proposed several grid enterprise operators and monitoring indicator systems (which include achievement indicators and driver indicators), and applied PCA for verification and evaluation. The achievement indicators mainly reflected the effectiveness of business operations, which included corporate value, social value, customer value, and so on. Driver indicators mainly reflected the core resources and operations process management of business operations, which have a direct impact on the achievement indicators. The driver and achievement indicators were used as input and output indicators for the provinces to assess the efficiency of operations, and appropriate measures were proposed for improvement. The results showed that the dynamic data envelopment analysis (DEA) model could reflect the time lag of the grid enterprises operating investment and income much better than the other two methods, and the static changes compared to assess efficiency had an average around 4%.