Resumen
Implementation of the car traffic and parking restrictions is one of the most controversial aspects of the urban transport policy. Such initiatives frequently meet with the opposition of the local groups of users. These changes affect not only the users of private cars, but also shopkeepers and restaurant owners, who are afraid to lose income. On the other hand, these solutions, typically introduced in the city centre, improve the flow of the public transport vehicles, enhancing its competitiveness, and increase the public space attractiveness. Nevertheless, the public awareness of the positive effects of the restrictions is low and it is important to show that their introduction brings benefits for the inhabitants and visitors and does not cause negative changes in the income of the owners of facilities. The paper presents the results of the research carried out to evaluate the impact of car restrictions implemented in several locations in the Cracow city centre. The survey was conducted among customers and owners of the facilities located in the areas of the implemented changes. The results show that a very small percentage of customers had problems with accessing those facilities and they are mostly related to traffic congestion. Satisfaction with the quality of public space is declared by approx. 80% of customers. The vast majority of owners did not want to restore the previous situation and their income remained at a similar level.