Resumen
The problem of the development of models and methods for the estimation of the personnel potential of the health care institution is explored. Personnel potential is considered in terms of rendering medical services. It will be calculated as the maximum amount of certain types of health services that can be provided to consumers for a defined period of time by actual medical staff of an institution. An important condition in this case is maintaining the required quality of such services. The calculation of the indicators of the personnel potential of a health care institution, in particular, makes it possible to determine the ratio of the actual and standard work load on each individual employee of a health care institution. Based on the calculation of evaluation indicators of the work load of employees of institutions, it is possible to look for the ways of solving the problems of increasing the functional efficiency of health care establishments.According to the system model, the verbal and mathematical statements of arising problems were constructed. To analyze the personnel potential of a health care institution, it is proposed to apply the concept of a credit ? the smallest conditional unit of time allotted for the provision of services. The calculation formulas for the computation of the standard and actual loads on certain employees and on an institution in general were specified. The source data for the calculation are the results of expert surveys, as well as statistical data on the amount of services provided by a particular health care institution, as well as its employees. The result of the conducted research was the information-analytical system of evaluation of the personnel potential of a health care institution. The core of the developed system is the analytical unit, which includes models, methods and algorithms for determining the competence of experts? calculation of numeric expert evaluation of an object, calculation of the standard and actual load on employees and the institution, etc. The specific features of the data bank of the information-analytical system were determined. Its block diagram was presented.The experimental verification of research results was carried out. An example of operation of the program was shown and the analysis of results was given.The developed models and algorithms can be used successfully in the process of making managerial decisions in the health care area.