Resumen
The goal of this paper is to propose a smart airport solution, which is customer-oriented and suitable for an airport at the beginning of the process of digitization. Such a solution is represented by a mobile application, which allows the airport to provide its customers with basic information faster, more efficiently, in a simpler manner, and without the need for face-to-face interaction. The data collected through a smart airport mobile application can be used in conjunction with other technologies or systems for predictive modeling and analysis. The main benefit of the paper is the primary research aimed at the identification of customer requirements for a specific airport from the perspective of services and functions that the mobile application should offer. Subsequently, based on the analysis, a proposal for an airport application for mobile devices is developed through UX and UI design. The design consists of six successive phases and results in the development of an interactive prototype of the required mobile application. In addition, the paper discusses how the data collected through a smart airport mobile application can potentially be used in conjunction with other technologies or systems for predictive modeling and analysis.