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ARTÍCULO
TITULO

The role of the service - profit chain inside the interaction between the service supplying company and the client

Florin Isac    
Radu Cureteanu    
Sergiu Rusu    

Resumen

The paper analyses the role of the service-profit chain inside the interaction between the service supplying company and the client. The service ? profit chain proposes a relation connecting the profitability and the client?s loyalty and satisfaction to the employees? satisfaction, capability and productivity.

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