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ARTÍCULO
TITULO

Using the balanced scorecard as a measurement tool for comparing models of excellence in management

Jackson André da Silva    
Ana Clara Pastor Tejedor    
Jesús Pastor Tejedor    

Resumen

This work aims to make a comparative analysis of management excellence models European Foundation Quality Management (EFQM), Baldridge Performance Excellence Program (BPEP) and Modelo de Excelência da Gestão (MEG), using BSC?s perspectives as a measuring tool. The methodology used was content analysis, where it sought to analyze the score of the criteria and sub-criteria for each of the models and their relationships with BSC?s perspectives. The results show similar points between the three models tested (EFQM, BPEP and MEG) as well as a relationship between each sub-criteria and their respective scores with the BSC perspectives, making it possible to quantify how each model contributed for each perspective of the BSC.

Palabras claves

PÁGINAS
pp. 18 - 32
MATERIAS
ADMINISTRACIÓN

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