Resumen
Business intelligence (BI) solutions have been adopted within organizations as amean to achieve a more grounded decision making process that results in better organizational outcomes. Nowadays, about 70% to 80% of business intelligence implementation projects fail due to both technological and managerial issues. Multi-methodology proposed by Mingers (2006) was followed to develop the research in four phases: appreciation, where documental search wasconducted through a literature review; analysis, where hypothetical structures related with the key success factors were proposed; assessment, where key success factors were assessed along with experts; and action, where research results discussion was shown. As a result, 13 factors that affect the business intelligence solution?s success were identified. Those factors contributeto improve planning and implementation of business intelligence projects, accomplishing in a greater extent the purposes of these projects.