The scholarly impact of the most cited and award winner articles in International Business

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Quality Seekers as Moderating Effects between Service Quality and Customer Satisfaction in Airline Industry

Acceso

Harith Yas Khudhair,Ahmad Jusoh,Abbas Mardani,Khalil Md. Nor Pág. 74 - 79

The following research paper examines the impact that quality seeker have on the quality of services offered by an airline. Service quality has been determined to influence customer satisfaction. This study therefore looks into the role of quality seeker... ver más

Revista: International Review of Management and Marketing

The scholarly impact of the most cited and award winner articles in International Business

Acceso

Manuel Portugal Ferreira,Martinho Almeida Ribeiro,Fernando Ribeiro Serra,Sungu Armagan Pág. 1 - 17

Revista: Internext - Revista Eletrônica de Negócios Internacionais da ESPM

Satisfaction with service recovery: Its measurement and its outcomes

Acceso

C. Boshoff,G. Staude

AbstractPersistent poor service delivery will have a harmful impact on the survival and growth prospects of service firms. The literature contends that, if service failures occur, there are strategies that service firms can employ to return customers to ... ver más

Revista: South African Journal of Business Management

Entrepreneurial Accounting as a Driver of SMEs? Sustainability: A Systematic Review

Acceso

Isiaka Mustapha, Dr Sakariyau, Dr Zubairu, Dr Jimoh Pág. 1 - 22

Purpose: This paper conducted a systematic review of entrepreneurial accounting (EA) articles published over the last ten years (2012 ? 2022). Using the Systematic Qualitative Assessment Techniques (SQAT) to review 79 EA journal articles to provide an un... ver más

Revista: Journal of Business and Behavioural Entrepreneurship (JOBBE)

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