Acceso al sitio web del Consejo de Políticas de Infraestructura

   
Redirigiendo al acceso original de articulo en 15 segundos...
ARTÍCULO
TITULO

Improved Customer Service Using RFID Technology

Patrick Jaska    
Don Bosco Adarsh Johnson    
Jithender Nalla    
Nandikonda Vinod Kumar Reddy    
Raghavender Tadisina    

Resumen

Customer service is an important aspect of the service supply chain. Radio frequency identification (RFID) can be used to improve customer service in the service supply chain.  This paper examines the use of RFID in the service supply chain by examining case studies and illustrating RFID usage with respect to both internal and external customer service.

PÁGINAS
MATERIAS
ADMINISTRACIÓN

 Artículos similares

       
 
Mwafak Shakoor,Mohamed Rafik Qureshi,Wisam Abu Jadayil,Nasser Jaber     Pág. 360 - 366
The purpose of this study is to apply lean manufacturing principles in retailing services for enabling retail managers to understand takt time and value added services in order to achieve benchmarked retail efficiency. In-depth literature review on lean ... ver más

 
Shakir Hafeez,Li Lin Hong,Bilal Bin Saeed,Bilal Afsar     Pág. 1 - 14
In this study, we reviewed the existing literature on customer knowledge management, paying special attention to the analytical and methodological studies, to define six success factors for assessing a company?s customer knowledge management strategy. To... ver más

 
Prasad G. Akerkar,R. K. Srivastava     Pág. 256 - 265
Service Sectors in India is undergoing major transformation phase in today?s time. In order to achieve sustainable profitable growth, this sector is facing key competitive challenges such as operational efficiency, delivery productivity, global customer ... ver más

 
Imran Qadir, Amjad Ali     Pág. 27 - 36
Research Question: This study examines the relationship between logistics processes, customer service and firm performance in the furniture industry of Pakistan. Motivation: Furniture industry in Pakistan comprises small and medium enterprises wherein pr... ver más
Revista: Management

 
Azize ESMERAY     Pág. 233 - 236
This study is based on empirical evidence at measuring the relationship between the use of the Accounting Information Systems (AIS) by the Small and Medium Sized Enterprises (SMEs) in Kayseri-Turkey, and firms? improved performance indicators. Kayseri is... ver más