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Milan Stamatovic,Aleksandar Jovicic,Danijela Parojcic
Pág. 141 - 155
Appointment scheduling applications (ASA) are used by service providers (hair salons, dentists, physicians), i.e. B2B customers, and service consumers (people), i.e. B2C customers. The objective is to investigate if innovation, i.e. customization may be ...
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Carolina Elena Leyton Pavez,Joan Carles Gil Martín
Pág. 55 - 66
Transparenting, improving and strengthening city management demands of updated tools to aid key aspects of decision making process in a city?s administration. This study presents a Balanced Scorecard (BSC) for Chilean cities government. Cause-effect anal...
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Diana Nurindrasari,Iwan Triyuwono,Aji Dedi Mulawarman
Pág. 229 - 240
This study aims to reconstruct the basis and perspective on the balanced scorecard. The basic assumptions and perspectives in the balanced scorecard only prioritize material aspects. Yet, the reality of a performance is also influenced by non-mater...
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Tatjana Stevanovic,Bojana Novicevic Cecevic
Pág. 149 - 163
Changing modern business environment necessarily triggers the need to constantly search for new business concepts, management modes, and performance measurement systems. In recent decades, lean business concept has been widely applied in companies. This ...
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Mohammad Taleghani
Pág. 586 - 593
During the past few years, we have seen a significant shift in cost accounting and management. In the new business environment, cost management has become a critical skill, but it is not sufficient for simply reducing costs; instead, costs must be manage...
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