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Widyoretno Adiani,Atik Aprianingsih,Mustika Sufiati Purwanegara
Pág. 205 - 219
The use of non-cash transaction, which is currently popular in the public, has made the topic of a cashless society discussed more often. A cashless society is a condition where people transact without using cash money so that it leads to the process fro...
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Mohamad Rozaimi Mokhtar, Mohd Farid Shamsudin
Customer satisfaction is an important outcome for a business organization. This paper will discuss how a good customer service will support economic value of the business organizations. Customer plays several roles toward the organization which firstly i...
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Zui Chih Lee,Mengsteab Tesfayohannes,Min Jon Kuo
Pág. 36 - 54
In this demanding and diversified social commerce market met by consumers? quickly changing expectations, service quality for mobile-retailing is imperative. Consumer-Company Identification (CCI) is becoming an important tool for building a company?s bra...
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DINESH ELANGO,(Assumption University of ThailandThailand)KRITCHANUT PRAYOONPONG,(Assumption University of ThailandThailand)
Pág. 184 - 197
The global market of insecticide products is expected to garner around 16.7 Billion US by 2020, registering a CAGR of 5.0% during the forecast period 2014 to 2020. Companies are operating in this market focus on product launches as part of their growth s...
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Shian-Yang Tzeng,Jerry Y. Shiu
AbstractPurpose: Customer trust toward e-commerce has been unsettled by recent unethical events. Involvement, the level of personal relevance of an object or event, has been proved to enhance trust. Nevertheless, in a complicated online shopping environm...
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