Resumen
Manufacturing companies face a significant challenge when developing their master production schedule, navigating unforeseen disruptions during daily operations. Moreover, fluctuations in demand pose a substantial risk to scheduling and are the main cause of instability and uncertainty in the system. To address these challenges, employing flexible systems to mitigate uncertainty without incurring additional costs and generate sustainable responses in industrial applications is crucial. This paper proposes a product-driven system to complement the master production plan generated by a mathematical model. This system incorporates intelligent agents that make production decisions with a function capable of reducing uncertainty without significantly increasing production costs. The agents modify or determine the forecasted production quantities for each cycle or period. In the case study conducted, a master production plan was established for 12 products over a one-year time horizon. The proposed solution achieved an 11.42% reduction in uncertainty, albeit with a 2.39% cost increase.