Resumen
In recent years, the construction sector has been increasingly inclined toward using systematic program management approaches. Despite acknowledging the crucial impact of PgMO on program management success, the existing literature lacks sufficient research on the areas where this office can provide support for success in the construction sector. This article aims to identify the critical success factors and PgMO areas that contribute to program success in the construction sector. To address the research questions and goals, standardized interviews were conducted with 49 PgMO members from 14 organizations implementing construction programs. Based on the literature and statistical analysis, ten critical success factors (CSFs) for construction programs were identified. However, the significance of these CSFs may vary depending on the context of the construction sector. Furthermore, statistical analysis revealed five areas where PgMO can support program success: maintaining program governance, program initiation, program planning and budgeting, stakeholder and relationship management, and requirements and knowledge management resulting from program implementation. Managers are advised to take action in all the identified areas of PgMO to increase the likelihood of achieving program success. They should also pay attention to weaker areas and strengthen them as part of best practices.